#23 - Know Your Water Rights

Mike & Karen are joined by CCW Policy Manager, Janine Shackleton, for a wide-ranging discussion on the expectations of water companies and the importance of knowing your water rights. 

 

Get in touch with the show with any of your questions or comments: podcast@ccwater.org.uk

 

TIMESTAMPS

 

0:01 - Introduction + Is it cheaper to join a gym to shower rather than showering at home?

4:45. - Janine joins the show

5:36 - How do I know if I’m getting a good service if I can’t choose my provider?

9:17 - How much money can be given when things go wrong in the home?

16:57 - What to do when you feel a company hasn’t complied with their standards?

21:38 - Janine’s personal water use

26:20 - Final farewells and tips

 

SHOWNOTES

 

BBC Article: https://www.bbc.co.uk/news/av/business-63988095

Ofwat standards of service: https://www.ofwat.gov.uk/households/supply-and-standards/standards-of-service/

https://www.ccwater.org.uk/blog/2022/06/21/credit-where-its-due-your-right-to-a-refund/

https://www.ccwater.org.uk/households/factsheets/what-to-expect-if-your-water-supply-is-interrupted/